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Auto Windscreens Turns IT Into Strategic Enabler by Leveraging Software-as-a-Service Delivery Model

Tags: capital, outsourced, productivity, itil, infrastructure, software, management, applications

Overview Auto Windscreens wanted to ensure near-100% uptime for business-critical systems while lowering capital expenditure and driving down operating costs and leverage the skills of Oracle's technology and process experts to continually improve efficiencies, enhance the productivity of 1,100 Oracle users, and maximize service quality to customers. Auto Windscreens outsourced infrastructure and software management to Oracle On Demand to benefit from unrivalled system security, and best-practice management based on the IT Infrastructure Library (ITIL) framework as well as chose Oracle On Demand to ensure around-the-clock monitoring for call center applications and back-office systems, supporting time-critical repair and replacement service.

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Publisher: Oracle
File Format: PDF
Date Published: Apr 3, 2009
Format: Case Studies
Topics: ITIL, Infrastructure Management

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