White Papers

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services

Tags: the guardian, productivity, customer satisfaction

Overview The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive.

View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.

Key reasons to watch:

Discover strategies that every IT help desk should practice for improved IT service delivery.
Learn how to improve internal customer satisfaction levels and overall IT perception.
Receive service and support technology recommendations for increasing agent productivity and end-user satisfaction.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Citrix Online
File Format: Webcast
Date Published: Apr 8, 2009
Format: Webcasts
Topics: Service Level Management, Help Desk, IT Reliability, Strategic Planning, Customer Support Services

Similiar White Papers

How Technology Impacts the Cost of Business Process Outsourcing (BPO)

What is the impact of technology on the cost of a business process outsourcing (BPO) relationship, and why should you ca

Publisher: SAP | Tags: business process, outsourcing

Forrester: Trends 2006: New Generation for Service Desks

The potential for a brief hiatus in technology growth gives IT management an opportunity to evaluate and enhance the bus

Publisher: FrontRange Solutions | Tags: business technology, infrastructure, it management, itil, management, service management, software

Citrix Online White Papers

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »