White Papers

How to Calculate the ROI of Remote Support

Category: IT Management, Enterprise Applications, Networking and Communications

Tags: cost savings, customer satisfaction

Overview Few companies today will approve new support technology purchases without first addressing the projected return on investment (ROI). In this SSPA Executive Insight, VP of research John Ragsdale details the steps necessary for building a business case for remote support. Read this report to learn how to:

Identify important ROI metrics, such as first-contact resolution, incident-handling time, escalations and customer satisfaction
Look at how other companies use remote support to help shape your own remote-support strategy
Calculate the cost savings of implementing an efficient remote-support solution

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Publisher: Citrix Online
File Format: PDF
Date Published: Apr 8, 2009
Format: White Papers
Topics: Service Level Management, Remote Access - RA Servers, Help Desk, Call Center - Contact, Customer Support Services

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