White Papers

How to Deliver Superior Professional Services Cost-Effectively

Category: IT Management, Networking and Communications

Overview This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today's economic climate. Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs.

Download the Ziff Davis White Paper to learn:

Why today's challenges require creative, new strategies
Features you should look for in a remote service delivery solution
How CitrixÂ® GoToAssistÂ® Corporate helps organizations meet rising demands

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Citrix Online
File Format: PDF
Date Published: Jun 15, 2009
Format: White Papers
Topics: Service Level Management, Remote Access - RA Servers, Help Desk, Strategic Planning

Citrix Online White Papers

GoToMeeting Corporate for Collaboration

Extending your reach, reducing costly travel and increasing productivity are critical for ensuring your organization's s

Publisher: Citrix Online | Tags: productivity

How to Calculate the ROI of Remote Support

Few companies today will approve new support technology purchases without first addressing the projected return on inves

Publisher: Citrix Online | Tags: cost savings, customer satisfaction

Smart Security Choices for Mobile Workers

Citrix Online recently conducted a comprehensive survey on the subject of remote access and security to find out how org

Publisher: Citrix Online | Tags: remote access, ssl

A Closer Look at SaaS Purchasing Behaviors and Attitudes

The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the

Publisher: Citrix Online | Tags: saas, software, tco

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services

The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT or

Publisher: Citrix Online | Tags: customer satisfaction, productivity, the guardian

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »