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silicon.com > White Papers > Networking and Communications > Telecommunications
Collaboration, Service innovation and Creduction: Lotus and websphere portal software for telecommunications service providers
In recent years, the telecommunications landscape has shifted dramatically. And the changes continue to rush in from all Read more
Oct 27, 2009
silicon.com > White Papers > Networking and Communications > Telecommunications
Nortel Networks Case Study: CallPilot Password Reset
Thousands of Nortel employees use Nortel CallPilot for voicemail. The challenge was to look for an inexpensive method to Read more
Sep 19, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
New Communications Capabilities Help Human Rights Campaigners to Help Others
Amnesty International's Irish Section faced a situation that its main office building was about to undergo an extensive Read more
Sep 19, 2009
silicon.com > White Papers > Networking and Communications > Telecommunications
HR Shared Services: A Fresh Look
Get an updated look at human resources shared services by BusinessWeek Research. The overall premise is that in the curr Read more
Sep 1, 2009
silicon.com > White Papers > Networking and Communications > Telecommunications
British Telecom and Unisys Improve Efficiency, Capacity Planning and Customer Responsiveness With New Data Warehouse and Open Source Business Intelligence
Operating in over 170 countries with over 110,000 employees, British Telecommunications plc (BT) is one of the world's l Read more
Sep 1, 2009
silicon.com > White Papers > Networking and Communications > Telecommunications
CallManager 4.x Voice Mail Port Creation With Unity Voice Mail (Non?Failover)
This paper details how to create voice mail ports in Cisco CallManager version 4.0(x). Voice mail ports are configured d Read more
Aug 30, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
'Must Have': Defining Your IP Phone System
This article from voip-magazine.com discusses how decision makers seeking a new communications solution can understand t Read more
Aug 14, 2009
silicon.com > White Papers > Software and Web Development > Internet and Web
Deliver Optimal Service Quality and Experience
Traditionally, telecommunications providers evaluate service using metrics about the underlying network infrastructure t Read more
Aug 11, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
Extend the Value of Microsoft Applications With Avaya Unified Communications: A Step-by-Step Guide for IT Leaders on the Considerations, Options and Benefits of Unifying Communications
To realize the value of unified communications, most enterprises will have to integrate new communications solutions wit Read more
Aug 7, 2009
silicon.com > White Papers > Software and Web Development > Internet and Web
Six Steps to Reduce Risk and Improve Control over Real-Time Communications
Is instant messaging (IM) creating risk in your business? IM has become a key channel for business communications, but i Read more
Aug 5, 2009
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
Must read on silicon.com
- Collaboration, Service innovation and Creduction: Lotus and websphere portal software for telecommunications service providers
- Nortel Networks Case Study: CallPilot Password Reset
- New Communications Capabilities Help Human Rights Campaigners to Help Others
- HR Shared Services: A Fresh Look
- British Telecom and Unisys Improve Efficiency, Capacity Planning and Customer Responsiveness With New Data Warehouse and Open Source Business Intelligence
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