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silicon.com > White Papers > IT Management > Business Functions
Delivering a "Wow" Customer Experience
In today's environment, companies can't just compete on price and product. They must also deliver a great customer exper Read more
Dec 4, 2009
silicon.com > White Papers > IT Management > Business Functions
The Top 5 Challenges in Processing Customer Orders
View this on-demand webcast and gain insight into solving key order processing problems that affect customer service: Read more
Nov 23, 2009
silicon.com > White Papers > Networking and Communications > Network Management
See Through Your Systems Complexity
IBM Tivoli Monitoring is a powerful solution designed to consolidate and simplify systems monitoring and management acro Read more
Nov 17, 2009
silicon.com > White Papers > IT Management > Business Functions
Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM
Microsoft Dynamics® CRM is one of the fastest growing CRM products in the market. In addition to the functionality you Read more
Oct 28, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Momentum Webcast: Drive Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit (Level 100)
In years past, companies competed by being mostly product-centric. They organized their processes and resources based on Read more
Oct 28, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
New Frontiers for CRM Data
For many hospitality organizations, a Customer Relationship Management (CRM) tool is a straightforward way of collecting Read more
Oct 28, 2009
silicon.com > White Papers > IT Management > Business Functions
Microsoft Dynamics CRM - Chill Factore Video Case Study
Chill Factore is an indoor snow venue in northwest England modeled after Alpine resorts. Chill Factore implemented Micro Read more
Oct 28, 2009
silicon.com > White Papers > IT Management > Business Functions
Dynamics CRM Online High Five Sportswear Webcast
For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information Read more
Oct 28, 2009
silicon.com > White Papers > IT Management > IT Budgeting
Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management System
Determining the right customer relationship management (CRM) solution out of those available today can be daunting. It i Read more
Oct 28, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Internet Lead Capture: CRM Product Demo
This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM. Read more
Oct 28, 2009
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
Must read on silicon.com
- Delivering a "Wow" Customer Experience
- The Top 5 Challenges in Processing Customer Orders
- See Through Your Systems Complexity
- Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM
- Momentum Webcast: Drive Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit (Level 100)
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