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silicon.com > White Papers > IT Management > Business Functions
Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
Improving the way you communicate with customers effectively managing and delivering more personalized and unified custo Read more
Dec 15, 2009
silicon.com > White Papers > IT Management > Business Functions
Delivering a "Wow" Customer Experience
In today's environment, companies can't just compete on price and product. They must also deliver a great customer exper Read more
Dec 4, 2009
silicon.com > White Papers > Software and Web Development > E-commerce - E-Business
Increasing Sales Productivity
In sales, lost time equals lost money. Steve Diamond, senior director of product marketing at Oracle, describes how an e Read more
Dec 4, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
How to Improve Customer Service
Your customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, Read more
Dec 4, 2009
silicon.com > White Papers > Software and Web Development > Internet and Web
Want to use Social Media to Benefit Your Business?
Let the experts at CareerBuilder show you how. This on-demand Webinar explains how social media tools are changing the f Read more
Dec 4, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
On-Demand Video: GroupWise to Exchange and Exchange Online Migration
Getting ready for a GroupWise to Exchange and Exchange Online migration? This on-demand video from Quest Software gives Read more
Dec 2, 2009
silicon.com > White Papers > Software and Web Development > Software Development Tools
Windows Server® 2008: Ten Ways to Deliver New Business Value
What are the core IT challenges facing the typical enterprise today? In this video, Computerworld Vice President Bill La Read more
Dec 2, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Video: Enabling Agile and Intelligent Businesses
Watch the free, on-demand video to learn how Oracle SOA Suite 11g is a significant step forward toward empowering enterp Read more
Dec 2, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Single Sign-On and Provisioning Options for Salesforce CRM
Salesforce CRM users now have a way to securely access the tool without a user name and password. Ping Identity automate Read more
Nov 27, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Single Sign-On for Salesforce CRM
Ping Identity automates Salesforce CRM user account management while at the same time providing single sign-on for all o Read more
Nov 27, 2009
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
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