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silicon.com > White Papers > IT Management > IT Infrastructure
Business Productivity Online Suite - Highly Secure and Reliable Cloud Services
Learn about fully hosted productivity tools in the cloud with Microsoft® Business Productivity Online Suite (BPOS). Wit Read more
Dec 17, 2009
silicon.com > White Papers > IT Management > Business Functions
Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
Improving the way you communicate with customers effectively managing and delivering more personalized and unified custo Read more
Dec 15, 2009
silicon.com > White Papers > IT Management > Business Functions
Bridging the Embedded Software Development Gap
Forrester Senior Analyst Roy Wildeman as he discusses how embedded software raises both the rewards and risks of product Read more
Dec 11, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Building an Efficient IT Infrastructure: Virtualizing Tier1 Applications
Customers of all sizes are virtualizing mission-critical Exhange environments. This webcast focuses on real world exampl Read more
Dec 11, 2009
silicon.com > White Papers > IT Management > Business Functions
Delivering a "Wow" Customer Experience
In today's environment, companies can't just compete on price and product. They must also deliver a great customer exper Read more
Dec 4, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
How to Improve Customer Service
Your customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, Read more
Dec 4, 2009
silicon.com > White Papers > IT Management > Business Functions
Using the Six Laws of Persuasion in Negotiations
This On-Demand Web Seminar will teach you how to be more successful in negotiations. By mastering the persuasion proces Read more
Nov 25, 2009
silicon.com > White Papers > IT Management > Business Functions
The Top 5 Challenges in Processing Customer Orders
View this on-demand webcast and gain insight into solving key order processing problems that affect customer service: Read more
Nov 23, 2009
silicon.com > White Papers > IT Management > Business Functions
Finding Hidden Costs and Optimizing End-User Support
Think the end-user support is cost effective? Companies at all levels of maturity in their Incident Resolution approach Read more
Nov 19, 2009
silicon.com > White Papers > IT Management > Business Functions
Microsoft Dynamics Webcast: Transforming Customer Service into a Strategic Asset
What is the role of customer service in your organization? Is it considered simply a cost of doing business or does it p Read more
Oct 28, 2009
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
Must read on silicon.com
- Business Productivity Online Suite - Highly Secure and Reliable Cloud Services
- Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
- Bridging the Embedded Software Development Gap
- Building an Efficient IT Infrastructure: Virtualizing Tier1 Applications
- Delivering a "Wow" Customer Experience
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