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silicon.com > White Papers > IT Management > User Satisfaction
Achieve IT-Business Alignment With Integrated, ITIL-Verified Service Desk Solutions
Does the IT organization meet service expectations cost-effectively and consistently? Or does it struggle with inconsist Read more
Apr 25, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Webinar: Make Customer Experience a Cornerstone of Your Revenue Strategy
Watch this Webinar to hear Jeffery Tarter, Executive Director of the Association of Support Professionals (ASP), discuss Read more
Apr 8, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT or Read more
Apr 8, 2009
silicon.com > White Papers > IT Management > User Satisfaction
DHL: HP OpenView Service Desk Delivers
In addition to HP OpenView Service Desk consolidated platform, HP Services deployed HP application servers, a clustered Read more
Apr 1, 2009
silicon.com > White Papers > Software and Web Development > Software Development Tools
SAS Webinar Series: Applying Business Analytics--Transform your business
Tune into this Applying Business Analytics Webinar series to learn how the SASÿ® Business Analytics Framework can help Read more
Mar 31, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Case Study Webcast: How a top California School District Chose its Help Desk
Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. They tried a monolithic he Read more
Nov 14, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup
Keep your internal customers, support and development teams informed--from first call to final fix--with insight at ever Read more
Jun 24, 2008
silicon.com > White Papers > IT Management > User Satisfaction
TechNet Webcast: How Microsoft IT Uses the Automated Service Agent System to Deliver a Low-Cost, High-Value Service (Level 300)
The presenter of this webcast shows how the Global Help desk implemented a web-based, interactive solution called Ask Fa Read more
May 30, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Microsoft Webcast: Managing a Global Internal Helpdesk With Outsourcing and Call-Avoidance Techniques (Level 100)
Microsoft IT manages a global internal helpdesk that receives 63,000 contacts per month. To improve the client-support e Read more
Jan 15, 2008
silicon.com > White Papers > IT Management > User Satisfaction
The Truth about Online Collaboration: What Vendors Don't Tell You
If your organization considers online collaboration to be a priority but has been disappointed by the less-than-dramatic Read more
Nov 6, 2007
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
Must read on silicon.com
- Achieve IT-Business Alignment With Integrated, ITIL-Verified Service Desk Solutions
- Webinar: Make Customer Experience a Cornerstone of Your Revenue Strategy
- Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
- DHL: HP OpenView Service Desk Delivers
- SAS Webinar Series: Applying Business Analytics--Transform your business
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