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silicon.com > White Papers > Software and Web Development > Software Development Tools
Making the switch from Exchange to Google Apps - A Customer Success Story
Serena Software, a leading provider of software to accelerate application development, recently migrated its messaging s Read more
Dec 8, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Increase Productivity and Information Availability with ESB Messaging & Enrichment and Industry Connectivity
Learn how Mayo Clinic improved information availability and improved productivity Mayo Clinic, an international Read more
Dec 3, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Consolidate Management Software and Reduce Cost
Organizations are feeling the pressure of economic uncertainty¿directly in their own financial statements, with their b Read more
Nov 4, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Putting ITIL V3 to Work With Business Service Management
ITIL v3's new life-cycle approach to service management is an evolutionary step and a clear sign that IT is taking a mor Read more
Aug 27, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Improve Service Delivery by Simplifying Network Change and Configuration Management
Managing network configuration changes amid a daily influx of new and evolving technologies is one of the toughest and m Read more
Aug 1, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Accelerate Implementation of BMC Remedy ITSM and ITIL Best Practices
The presenter of this webcast will detail why BMC's Service Management Process Model is critical to a successful rollout Read more
Aug 1, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
ITIL, The CMS, and You
Wondering what, exactly, is a configuration management system, or CMS? How is a CMS different from a Configuration Manag Read more
Aug 1, 2009
silicon.com > White Papers > IT Management > User Satisfaction
What's New in BMC Remedy Service Desk 7.5
The attendee of this webcast will learn how to take the service desk to the next level and provide added value to the bu Read more
Aug 1, 2009
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
What's New in BMC Remedy Change Management 7.5
Experts agree that people and process failures cause 80 percent of downtime. The attendee of this webcast will learn abo Read more
Aug 1, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
ITIL's CMS in Context and What It Means for You
The concept of the Configuration Management System (CMS) in ITIL v3 is potentially a game changing catalyst in planning Read more
Aug 1, 2009
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
Must read on silicon.com
- Making the switch from Exchange to Google Apps - A Customer Success Story
- Increase Productivity and Information Availability with ESB Messaging & Enrichment and Industry Connectivity
- Consolidate Management Software and Reduce Cost
- Putting ITIL V3 to Work With Business Service Management
- Improve Service Delivery by Simplifying Network Change and Configuration Management
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