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Latest Service Level Management Webcasts
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silicon.com > White Papers > Networking and Communications > LAN - WAN
Break-through Solutions for Data Center Management and Measurement
Join the experts as they discuss an availability and performance monitoring solution that extends visibility across all Read more
Dec 15, 2009
silicon.com > White Papers > Enterprise Applications > Workflow Management
Unlock key strategies for successful systems development
Are you involved in developing embedded software, systems engineering or designing systems of systems? Are you intereste Read more
Dec 11, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high Read more
Nov 20, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Work smarter to remain competitive and keep up with customer demands
This webcast, "Untangle Your Connectivity Infrastructure ¿ Free Up Your Cost," shows how IBM SOA solutions and IBM WebS Read more
Nov 16, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Service Level Management: Mastering Concepts & Strategies
Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs Read more
Aug 11, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
What's New in BMC Service Management Process Model 7.5
BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 Read more
Jul 31, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
IT Service Management for the Midsized Business
The issues faced today by many midsized businesses are not that different than those faced by large enterprises. The pre Read more
Jul 31, 2009
silicon.com > White Papers > Storage > Management
Gain the Competitive Edge: Secrets of Service-Oriented Storage
Companies face a constant challenge to leverage their existing IT infrastructure to help support organizational growth a Read more
Jul 15, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Webinar: Make Customer Experience a Cornerstone of Your Revenue Strategy
Watch this Webinar to hear Jeffery Tarter, Executive Director of the Association of Support Professionals (ASP), discuss Read more
Apr 8, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT or Read more
Apr 8, 2009
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The Value of Location Intelligence in the Communications Industry
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
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Must read on silicon.com
- Break-through Solutions for Data Center Management and Measurement
- Unlock key strategies for successful systems development
- Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
- Work smarter to remain competitive and keep up with customer demands
- Service Level Management: Mastering Concepts & Strategies
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