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silicon.com > White Papers > IT Management > IT Infrastructure
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high Read more
Nov 20, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Consolidate Management Software and Reduce Cost
Organizations are feeling the pressure of economic uncertainty¿directly in their own financial statements, with their b Read more
Nov 4, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Service Level Management: Mastering Concepts & Strategies
Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs Read more
Aug 11, 2009
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
What's New in BMC Service Level Management 7.5
Establishing service targets and measuring performance against those targets is the first step in creating an IT culture Read more
Jul 31, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Are Your End Users Important to Service Level Management?
The presenter of this webcast shows how to improve Service Level Management (SLM). In surveying the service management a Read more
Apr 2, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phases 3-4 of the Visible Ops Methodology
Join this webcast to gain information on the Visible Ops Methodology. Also discusses how to build an enforceable change Read more
Oct 13, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Twenty Service Level Management Metrics to Enable Corporate Governance: Questions IT Operations Should Be Able to Answer
In this webcast, Gene Kim and Kevin Behr will share the three years of research they have done, spanning hundreds of org Read more
Apr 3, 2008
silicon.com > White Papers > IT Management > Business Functions
Increase Customer Retention through Proactive SLA Management
View this Webcast as two top technology experts describe how SLAs are affecting today's IT landscape - and how they will Read more
Jan 31, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Webcast: A Best-Practices Approach to Data Center Monitoring -- and How It Works in the Real World
Data center monitoring is often touted as a key strategy for maximizing uptime, but unfortunately, the hidden costs and Read more
Dec 13, 2007
silicon.com > White Papers > IT Management > IT Infrastructure
Webcast: Optimizing the Role of Compliance in IT Governance Efforts
In addition to addressing the growing number of internal and external regulations, compliance can play a key role in ide Read more
Dec 13, 2007
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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