White Papers

Mapping ProactiveNet to ITIL Service Level Management Disciplines

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Overview The IT Infrastructure Library (ITIL) framework offers IT organizations a methodology to achieve that goal by linking business perspectives with IT infrastructure management. Service Level Management (SLM) is one of several disciplines outlined by ITIL. ITIL advocates adoption of Service Level Agreements (SLAs), which are written agreements between business units and IT suppliers. The agreement documents agreed levels of service to be delivered. The goal of service level management, therefore, is to maintain and improve service quality as defined in the SLA.

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Publisher: ProactiveNet
File Format: PDF
Date Published: Mar 15, 2006
Format: White Papers

ProactiveNet White Papers

ProactiveNet: Mapping ProactiveNet to ITIL Problem Management Disciplines

In response to the pressures IT organizations facings, they are looking for ways to streamline their efforts and work as

Publisher: ProactiveNet | Tags: applications, infrastructure, itil, management

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