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ProactiveNet: Mapping ProactiveNet to ITIL Problem Management Disciplines

Overview In response to the pressures IT organizations facings, they are looking for ways to streamline their efforts and work as a cohesive unit with their business counterparts to deliver high quality services. Today's multi-tiered, networked applications that deliver business services require a multi-disciplinary approach needed to solve problems. The IT Infrastructure Library (ITIL) framework offers IT organizations a methodology to achieve that goal by linking business perspectives with IT infrastructure management. This paper discusses how ProactiveNet's solution supports both proactive and reactive aspects of ITIL's problem management.

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Publisher
ProactiveNet
File Format
PDF
Date Published
Mar 15, 2006
Format
White Papers

ProactiveNet White Papers

Mapping ProactiveNet to ITIL Service Level Management Disciplines

Mapping ProactiveNet to ITIL Service Level Management Disciplines

The IT Infrastructure Library (ITIL) framework offers IT organizations a methodology to achieve that goal by linking bus

Publisher: ProactiveNet  |  Tags: infrastructure, itil, management