White Papers

Unified Communications Pocket Guide

Category:

Tags: fixed mobile convergence, unified messaging, fmc, tco, uc, voip, ip, crm, unified, network, management, applications

Overview This comprehensive guide, intended for technical IT staff, voice system managers, and CIOs, provides a complete introduction and expert guidance to enable the successful deployment and management of a Unified Communications (UC) solution in the enterprise. It describes the issues decision makers need to understand as they set out to build a winning IP business communication strategy, including:

Breakdown of the critical components of an enterprise voice system
VoIP technologies and standards
Underlying network elements that can affect the voice system
Business applications such as unified messaging, converged conferencing, call centers and customer resource management (CRM)
Emerging technologies, including fixed mobile convergence (FMC), presence, IM, and video -- the components of UC
Advantages and disadvantages of various architectures
Review of total cost of ownership (TCO)
Glossary of terms

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Publisher: ShoreTel
File Format: PDF
Date Published: Mar 18, 2009
Format: White Papers

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