Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices

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• The Value of Location Intelligence in the Communications Industry

  Pitney Bowes

  Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

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• Best Practices for Translating Customer Satisfaction into Revenue

  Citrix Online

  Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

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• HP print solutions and 3M

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  The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

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