White Papers

Business Service Management - The ITIL Way

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Overview Comprised of a comprehensive framework of approaches for achieving business success, ITIL helps organizations improve service delivery and reduce the cost of IT operations. The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services. Axios Systems was the first Help Desk & IT Service Management software vendor to recognize the importance of ITIL, and by adopting the ITIL framework, pioneered assyst as the original ITIL solution.

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Publisher: Axios Systems
File Format: PDF
Date Published: Apr 29, 2009
Format: White Papers

Axios Systems White Papers

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