White Papers
Magic Service Desk Helps Euler Hermes Standardize Its User Support and Incident Management
Category:
Tags: itil, applications, data
Overview Euler Hermes is the world leader in credit insurance and one of the leaders in the bonding and guarantees business. With the acquisition of the German company Hermes by Euler in France, in 2002, the group had to consolidate its business and financial data by implementing a series of centralized applications in its subsidiaries. The objective was to avoid redundancies and reduce costs. The company has installed Magic Service Desk, a Remedy IT Service Management solution from BMC Software. They chose Magic because it was fully compliant with ITIL (Information Technology Infrastructure Library), especially integrating the notion of Service Level Agreements (SLA).
- Publisher
- BMC Software
- File Format
- Date Published
- Jun 12, 2009
- Format
- Case Studies
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