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silicon.com > White Papers > Networking and Communications > Telecommunications
It's Time To Review ¿ And Renew ¿ Your Telecommuting Policy
There's no "one size fits all" when it comes to telecommuting. This new Forrester white paper explores how imp Read more
Dec 14, 2009
silicon.com > White Papers > IT Management > Business Functions
Empowerment as a Growth Strategy
There is a strong technology element to employee empowerment. All levels of management and customer-facing employees nee Read more
Dec 1, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Differentiate Your Company with Complete CRM
This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and use Read more
Dec 1, 2009
silicon.com > White Papers > IT Management > Business Functions
Create Enduring Customer Relationships
In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must Read more
Dec 1, 2009
silicon.com > White Papers > Software and Web Development > Software Development Tools
Best Practices in the Call Center: A Customer Touch-Point Methodology
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your sel Read more
Dec 1, 2009
silicon.com > White Papers > IT Management > Business Functions
The Issue: Defining Next Generation Contact Center Strategies
Contact centers are a mission-critical component of any organization's operations regardless of whether they serve custo Read more
Nov 20, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Challenging the economic downturn
HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone Read more
Nov 19, 2009
silicon.com > White Papers > Networking and Communications > LAN - WAN
Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs Read more
Nov 17, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Wireless Devices in Call Centers - Data Theft and Standards/Legal Compliance Risks
This paper identifies the potential standards and legal violations, as well as the security challenges, of companies tha Read more
Nov 14, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
From Voice over IP to Unified Communications: Simplify System Management
Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platfo Read more
Nov 11, 2009
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