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silicon.com > White Papers > IT Management > Business Functions
Microsoft Dynamics CRM Online - Free Six-Month Trial
Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a Read more
Dec 17, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Microsoft Online Services Business Value
This white paper describes the value of world-class, on-demand services that are provided by an industry leader, include Read more
Dec 17, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
Volume Activation Operations Guide
Microsoft® Volume Activation helps Volume Licensing customers automate and manage the activation process. This document Read more
Dec 17, 2009
silicon.com > White Papers > IT Management > Business Functions
Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?
One has all read the statistic that says it costs five times more to acquire a customer than to retain one. And, intuiti Read more
Dec 16, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
Measuring the Total Economic Impact of Content Delivery Using Adobe Flash Media Server
Adobe Flash Media Server provides a secure and affordable alternative to progressive downloading of content and can be u Read more
Dec 15, 2009
silicon.com > White Papers > IT Management > User Satisfaction
9 Management Practices for Exceptional Webinars
Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing depar Read more
Dec 14, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
See how easy it is to update¿or completely reinvent¿your web site today
Your web site is often a customer's first impression of your business. What is yours saying about you? If your Read more
Dec 10, 2009
silicon.com > White Papers > IT Management > Business Functions
Empowerment as a Growth Strategy
There is a strong technology element to employee empowerment. All levels of management and customer-facing employees nee Read more
Dec 1, 2009
silicon.com > White Papers > IT Management > Business Functions
Create Enduring Customer Relationships
In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must Read more
Dec 1, 2009
silicon.com > White Papers > IT Management > Business Functions
Social CRM Comes of Age
Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship Read more
Dec 1, 2009
Featured white papers
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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