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silicon.com > White Papers > Software and Web Development > Software Development Tools
Cutting Through the Noise:Delivering the Right Marketing Message to the Right Customer
Financial institutions have the opportunity to dramatically improve their understanding of what their customers and pros Read more
Aug 25, 2009
silicon.com > White Papers > Data Management > Data Tools
Customer Data Quality Platform from Pitney Bowes Business Insight - a Butler Group Technology Audit report
Pitney Bowes Customer Data Quality Platform (CDQP) is a domain-specific customer data quality management system that ena Read more
Aug 25, 2009
silicon.com > White Papers > Data Management > Data Tools
Data Quality Considerations for a Master Data Management Structure
Companies acquiring companies. Human Resources sharing information with Finance. Businesses spanning multiple countries. Read more
Aug 25, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
Solving On-Premise Email Management Challenges With On-Demand Services
The growing reliance on email for critical business processes has driven the need for increasingly complex email systems Read more
Jun 30, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
Information Workplace Platforms: Oracle vs. Microsoft
There are business scenarios in which technology-selection decisions should be based on vendor platforms and there are o Read more
Apr 20, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
Going Beyond Spreadsheets: How Visual Modeling Can Enhance Decision Analysis
Traditional spreadsheet technology has peaked as the most effect method of data analysis. This paper outlines how the n Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > Business Functions
The Customer Focused Contact Center
Call it what you will - the contact center or call center, customer service, or 1-800 number is a critical area where th Read more
Mar 18, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Turning shoppers into advocates: The customer focused retail enterprise
Today's marketplace faces unprecedented diversity, fragmentation of consumer values, and information transparency. These Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > Business Functions
The CMO's Strategic Agenda Benchmark Report
Marketing executives face a constant stream of business pressure. At the same time, customer expectations are increasing Read more
Mar 18, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
ERP Case Study: Arabian Food Supplies Consolidates IT Systems for Improved Business Management and Planning
"We carried out a comparative study of all the ERP packages available. Oracle is the best software vendor capable of off Read more
Jan 30, 2009
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The Value of Location Intelligence in the Communications Industry
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Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
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Must read on silicon.com
- Cutting Through the Noise:Delivering the Right Marketing Message to the Right Customer
- Customer Data Quality Platform from Pitney Bowes Business Insight - a Butler Group Technology Audit report
- Data Quality Considerations for a Master Data Management Structure
- Solving On-Premise Email Management Challenges With On-Demand Services
- Information Workplace Platforms: Oracle vs. Microsoft
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