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silicon.com > White Papers > IT Management > User Satisfaction
9 Management Practices for Exceptional Webinars
Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing depar Read more
Dec 14, 2009
silicon.com > White Papers > Networking and Communications > Network Management
Troubleshooting SQL 2005: Opening the Database Administrator's Toolbox
There are many methods for troubleshooting databases. Many people jump straight to a Google search, or run to find the s Read more
Nov 25, 2009
silicon.com > White Papers > IT Management > User Satisfaction
PasswordCourier With Telephone Access
Courion's PasswordCourier Telephone Access option enables users to securely reset their forgotten passwords through an I Read more
Nov 14, 2009
silicon.com > White Papers > IT Management > IT Budgeting
Improving the Links Between IT and Consumer Service
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are pr Read more
Oct 29, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Selection Criteria for Remote Support Tools
Though basic remote support technology is available from many sources, including some freeware and shareware options, co Read more
Oct 26, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the u Read more
Oct 23, 2009
silicon.com > White Papers > IT Management > User Satisfaction
SSPA's Six Top Support Issues that Keep Execs Awake at Night
Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn mor Read more
Oct 22, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Balancing Customer Intimacy with Self-Sufficiency
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expen Read more
Oct 22, 2009
silicon.com > White Papers > IT Management > IT Budgeting
Driving IT Help Desk Efficiency with Customer-Centric Remote Support
The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective Read more
Oct 22, 2009
silicon.com > White Papers > IT Management > Business Functions
Streamline Your Business with Innovative Tools
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to ac Read more
Oct 22, 2009
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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