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Latest Service Level Management White Papers
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silicon.com > White Papers > IT Management > IT Infrastructure
Dynamic Infrastructure Technical White Paper
As the planet becomes smarter - more interconnected, instrumented and intelligent - businesses, governments and institut Read more
Dec 16, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Measuring The Business Value Of IT
There's an old management axiom: You can't manage what you don't measure. Yet many organizations do a very poor job (or Read more
Dec 3, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Enabling the Windows Optimized Desktop through Windows 7 Enterprise and Windows Server 2008 R2
There is more pressure than ever on information technology (IT) departments to deliver business value, despite the chall Read more
Dec 2, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Automatic Service Migration in WebLogic Server
WebLogic Server offers messaging, transaction, and other system services to facilitate building enterprise grade applica Read more
Dec 2, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Get Serious About SOA Governance: A Five-Step Action Plan for Architects
Whether your organization's service-oriented architecture (SOA) has 50 services being used by one customer, or 50 custom Read more
Dec 2, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Beamforming Teams Up With MIMO to Enhance Mobile WiMAX Network Value
Off late competitive environment, operators are focused on improving the value of their network as well as the user expe Read more
Dec 2, 2009
silicon.com > White Papers > IT Management > Business Functions
Social CRM Comes of Age
Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship Read more
Dec 1, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Tough Love: When IT Security Hurts Your Business
As the pace of IT commoditization accelerates in response to laws like Sarbanes-Oxley, some security departments find th Read more
Nov 25, 2009
silicon.com > White Papers > IT Management > IT Budgeting
True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Read more
Nov 21, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management
Cloud computing is getting a lot of coverage in the media and a lot of space in the slide decks presented in analyst bri Read more
Nov 20, 2009
Featured white papers
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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