White Papers

Collection Agency Improves Customer Service With Integrated Software Solution

Tags: windows vista, productivity, vista, microsoft office, office, customer service, crm, software

Overview Mellon Collection Services, based in Athens, Greece, wanted to upgrade its IT environment and its aging debt collection software to improve operational efficiencies and customer service. It acquired new Microsoft development tools for its IT staffers and productivity enhancing desktop software for its information workers using a Microsoft Open Value Volume Licensing agreement. Mellon anticipates increasing its customer engagements by 10 percent with its new Web-based collection services software - a flexible, customizable solution that integrates easily into clients' workflows. Productivity among its information workers is already up 10 percent. Under the terms of its licensing agreement, Mellon has upgraded 50 percent of its personal computers to the 2007 Microsoft Office release and Windows Vista operating system - at no extra cost.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Microsoft
File Format: WORD
Date Published: Aug 10, 2007
Format: Case Studies
Topics: Groupware - Workflow

Similiar White Papers

The Five Pitfalls of Implementing Project & Workflow Management Software

The benefits of implementing an end-to-end project and workflow management system may seem like a panacea to executives

Publisher: Interneer | Tags: ceo, cfo, management, real-time, software

Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?

In this document, you will discover the results of the largest-ever survey of enterprise and contact center employees. T

Publisher: Siemens | Tags: crm

Webcast: Introducing IBM Lotus Quickr -- The Fastest Way to Share Content with Your Teams

Have you heard the buzz about Lotus Quickr? Lotus Quickr is IBM's new Web 2.0-based team collaboration software that is

Publisher: IBM | Tags: collaboration software, software

PLM-Automation Market Evolution: The PLM Footprint Steps Onto the Factory Floor

The recent announcement of the intended acquisition of UGS by Siemens AG has generated an explosion of discussion about

Publisher: CIMdata

Fixing the Pain in Fax and Mail Automation: Discover the hard return in automating these time-intensive tasks

The modern day world of computing was supposed to bring about the paperless office. But today's office still deals with

Publisher: Esker | Tags: computing, paperless office, time

Microsoft White Papers

Guide to Creating and Configuring a Server Cluster under Windows Server 2003

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »