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silicon.com > White Papers > Desktops, Laptops and OS > Components
Avoiding Costly Product Recalls With Proactive SPC
This year alone, consumer confidence has been shaken over product quality, reliability and safety concerns within the fo Read more
May 16, 2009
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Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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